Summary: Responsible to assist Branch Manager with all aspects of the branch sales and operations in accordance to Bank procedures and banking regulations. Provide customers with exceptional financial support and advice while providing quality service. Conducts all Retail financial transactions, cross-sells bank products and services with the goal of deepening relationships. Is professional, knowledgeably, and capable of working face to face with customers handling complex financial situations for customers. Is technologically savvy as it relates to Bank services. Displays a commitment to the community and to meeting the Bank’s objectives. Responsibility to include opening/closing branch and core system supervisor override authority. 

Summary: Oversees and is accountable for the customer experience, operational integrity, branch efficiency, sales activities, and employee management and development within the branch, in order to identify and support the needs of our customers and branch growth objectives. This position is responsible for developing long lasting relationships with consumer and business customers. Accountable for customer satisfaction, deepening customer relationships, consumer and business acquisition, retention, and deposit growth objectives.

Summary: The Central Support Manager is responsible for the supervision of the Central Support department and the delivery of exceptional levels of external and internal customer service. This position manages three Central Support Specialists, and supervises all deposit operations and various support functions of the department.  Serves as Central Support liaison to core operating system provider to create new deposit products, update/enhance existing products, perform rate changes, and manage the bank’s portfolio of deposit products. Ensures departmental regulatory compliance and operational excellence. Responsible for managing key functions including overdrafts, in-clearing, returned deposited items, quality assurance, merchant/mobile/ATM deposit processing, user acceptance testing, data validation, red flags, Reg O, levies, dormant, escheat, and B-notices.   

Summary: Coordinates and effectuates construction, commercial real estate mortgage and commercial-industrial loan closings with borrowers, their attorneys and the Bank’s review attorney. 

Summary: Responsible for preventing, responding to, investigating, resolving, and reporting fraud, financial crimes, scams, schemes including but not limited to claims of loss due to kiting, check fraud, forgery, theft, wire fraud, lending fraud and cyber security compromises; ensures that daily work is completed accurately and timely, and keeps leaders informed concerning developments in his/her area of responsibility.  Utilize technology and various reports, to investigate multiple forms of fraud events and initiates appropriate action to mitigate fraud losses.  Assist the online account opening staff to investigate potential fraud and escalate to BSA Officer for SAR monitoring. 

Summary: Responsible for identification, prevention, and resolution of fraud, including but not limited to customer transactions, new account opening, check and deposit fraud, card fraud, signature verification, electronic payments, online and mobile banking, and cash management related transactions; mitigates fraud by monitoring and investigating various transactions to identify trends and suspicious/fraudulent activity; analyzes and reports data to other area of the bank while maintaining open line of communication; implements enhancements to fraud management programs and capabilities; improves controls, conducts quality reviews, and reduces fraud losses; researches and analyzes possible fraudulent activity on customer account and investigates customer fraud claims; working with customers to resolve cases.

Summary:  The Payment Analyst ensures an exceptional customer experience through the delivery of best in class support for cards other payment functions. This individual maintains an expert level of knowledge pertaining to network operating guidelines and government regulations, serves as payments subject matter expert for both internal and external customers, and acts as liaison to card processors/payment networks to facilitate expedited problem resolution. This position collaborates with the Fraud and Risk departments to actively manage the bank’s program of rules/network parameters to protect the bank and its customers, while balancing the customer experience. 

Summary: The Processing Center Leader is responsible for managing all aspects of the Processing Center, Blue Foundry Bank’s corporate branch. This individual is responsible for the delivery of exceptional levels of external and internal customer service while processing financial transactions. Ensures the accurate and efficient processing of customer requests/transactions received via mail, email or fax, as well as third party asset verifications. Processes IRA and special account related transactions, including rollovers, transfers, plan contributions/distributions, as well as internal transactions for various bank departments. Ensures Processing Center regulatory compliance and operational excellence.

Summary: Assists in the servicing management of the Commercial and Residential Loan Portfolio, which includes, but is not limited to, boarding commercial loans onto the core system; tracking and maintaining UCC filings; reporting, etc.

Summary: Provide customers with exceptional financial support and advice while providing quality service. Conducts all Retail financial transactions, cross-sells bank products and services with the goal of deepening relationships. Is professional, knowledgeable, and capable of working face to face with customers handling complex financial situations for customers. Is technologically savvy as it relates to Bank services. Displays a commitment to the community and to meeting the Bank's objectives.